Shipping

What shipping method do you use?

We use Canada Post Regular Parcel. It takes the following business days to ship within and outside of Canada*:

• Local: Up to 2-3 days
• Regional: Up to 5 days
• National: Up to 9 days

*Delivery standards are for items sent between most major urban centres and depend on origin and destination and other factors. Actual delivery times may vary.

How long does it take for my order to ship?

Eyewear

Non-prescription eyeglasses and sunglasses will ship within 1-2 business days from when your order is placed.

If the item is on backorder or out of stock, we will notify you by email the approximate date when it will become available. In most cases, backorder items will take 10-15 business days to be shipped.

Contact Lenses

All contact lenses will be shipped within 3-5 business days from when your order is placed, including astigmatism and multifocal lenses. Should any contact lenses become on backorder, we will notify you by email the approximate date when it will become available.

How do I track my order and shipment?

Latest updates for orders are always available in MyAccount. You can log into MyAccount to view your order status and shipment information.

An email confirmation will be sent to you when your order has been shipped, which includes a tracking number and instruction for how to track your order online. Tracking number is only available for local and regional shipments.

Will I be charged taxes?

In North America, prescription products — including prescription glasses, prescription sunglasses, and contact lenses — do not incur sales tax at the point of purchase.

Non-prescription products will incur the tax rate below according to your region:

Canada Region

• • British Columbia: 12% Tax (7% PST and 5% GST)
  • Other Provinces: 5% Tax

United States Region

• No tax incurred for all States